Instech Agenda

Every session is relevant, valuable and unique

Workshop: Data Breaches – A Clear & Present Danger

Speak to our GDPR and data breach specialists. Two time slots are available. It will run at 14:00 to 15:00 and then at 15:00-16:00 on the 11th of July at the instech summer event. Places are limited and on a first come first serve.

8:00

Registration Opens

9:00

Welcome Address From The Chair

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Alex Foster

Head of Insurance , Finance & Payments Sectors
BT

9:20

AUTOMATE OR DIE – Away With Human Contact & Inefficiency, Bring On The Intelligent Digital Experience!

Most insurance and broker companies are actively adopting automation. While automation hasn’t as yet hit such boom levels in the insurance industry, it is now time to invest in such technology. So will this mean the “end of jobs”? This looks unlikely. Some, of course, will suffer cutbacks, but most jobs will morph into new, and more interesting roles. At present, automation is probably the most important factor in your insurance business growth. Customers now expect efficient, smart and fast responses from any insurance business.

Automation is not a luxury, nor is it merely one of many competitive advantages; these days it is a basic must. But the question is: what to automate first? What will give you the best return on investment and make your customers happiest? What technologies are best suited to the insurance and brokerage business? How do you measure results? Join this panel to hear some answers, look at some results and debate some clever new ideas.

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David J Williams

Technical Director
AXA Insurance

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Monika Schulze

Head of Customer & Digital Experience
Zurich

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Michael Muzio

Founder
Now4cover

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Tom Winstanley

Head of Innovation
NTT Data UK

09:50

PERSONALISED - To The Point Of Uncomfortable: Data Sets, GDPR, IOT, AI – Where Are The Results?

Recent events and investigations into the behaviours of some of the largest social networks and research companies have made us all think seriously about personalization again. While GDPR is set to protect the privacy of every person in Europe, the customers still want personalized treatment, products and approach.

Balancing personalization with invasive intrusion is a real challenge. Collecting, managing, analyzing and using data is quickly turning into a new artform, and is bound to yield strong competitive advantage. Those who do it well are inevitably going to win the trust and loyalty of their customers. Find out from Lloyds, AXAA and Swiss Re about their strategies, and what is working in personalization, data use and AI for them.

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Helen Crooks

Chief Data Officer
Lloyds of London

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Milan Sud

Head of Innovation
AXA Partners

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Paul Joukador

Partner
RPC

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Duncan Minty

Insurance Ethics Specialist
Chartered Insurance Practitioner

10:20

SHOW & TELL: New Ideas From Instech Start Up – Threats, Opportunities & Innovation!

10 minute pitches from the most innovative instech companies
A start up pitches and then the audience gets to ask the questions. If you are a start-up looking for funding, partnership or to promote your idea and solution in insurance, AI, machine learning, IOT, then this is a great place to gain visibility and generate interest from financial institutions. If you are an investor or an insurance company, then this is where you find your next new idea, next brilliant investment, next successful partner and a new and valuable source of talent in the industry.

Are you a start up? Give a 10 minute pitch to the most qualified and targeted audience of insurance and investment experts. Find partners, investment and future business ideas!

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Bart Van Raak

Head of Business Development
Digital Insurance

10:30

Drink Coffee, Network & Benchmark

11:00

Welcome From The Chair

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Paul Joukador

Partner
RPC

11.20

Claim, Settle Fast & Don’t Cheat – What Will Restore Customers’ Trust In Insurance?

Trust is perhaps the most valuable commodity in insurance. Customers have to trust their insurer and vice versa. Fraud and cheating costs both insurance and customers a huge amount of money and should be eliminated from the business.

This panel aims to discuss the strategies, solutions, technologies, and CRM ideas that will not only help restore the customers’ trust in insurance but also get rid of customer fraud. Find out what works and what you can do to achieve some tangible results.

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Jannat Shah

Investor
AXA Venture Partners

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Jenny Williams

Accelerate Partner
XL Catlin

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John Pyall

Head of MGA Cockpit
Munich Re UK

11:50

Technology Focus: Take The Best Technology Ideas & Implement Them In Your Insurance Business – What Really Works

There is too much technology, too much choice, and it is too complicated to even begin to choose the best area for where to invest. So this panel is about the technology that is the most amazing and that works for the insurance businesses of today, bringing the best results, profits, customer satisfaction and cost savings. Hear case examples, find out how challenges are solved and learn how others chose their technologies for the future.

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Simon Harrow

Head of Digital Strategy & Innovation
iGO4

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David Marock

CEO
Charles Taylor

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Dan Robinson

Product Change Director, Personal Lines
RSA

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Evangelos Avramakis

Head Digital Ecosystems R&D
Swiss Re

12:20

DIGITAL Engagement, Customer Journey & Your Relationship With The Customer – Number 1 Priority For Any Insurance Business!

We asked 250 insurance executives about their number one priority. No surprises here though. It is customer journey. Why? Perhaps because it is customer journey that is changing the most. And perhaps it is because technology in customer relationship management is offering the biggest and the most impressive opportunities. Find out what customer journey will look like in 3-5 years time and if your business is ready to keep pace with the change.

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Steffen Krotsch

Head of Sales and Partnerships Allianz Segment
Allianz

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David Partington

Personal Insurance Operations Lead
AIG

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Steve Long

Head of International
Bought By Many

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Juri Han

Head of Strategic Partnerships
Brolly

13:00

Lunch, Network & Benchmark

14:00

SHOW & TELL: New Ideas From Instech Start Up – Threats, Opportunities & Innovation!

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Lukas Ammann

Sales Director Europe
Dacadoo

14:20

Being Prepared For What You Don’t Know

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Andy Searle

Consultant - Insurance
CGI

15:00

Afternoon Coffee

Chaired by

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Rob King

Wzard Innovation

Chaired By

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Richard Breavington

Partner
RPC

Quick recap from the Chair

Quick recap from the Chair

15.30

BLOCKCHAIN For Personal, Commercial & Reinsurance – Breaking The Back Office Inefficiency Where The Stakes Are High

Blockchain is a high impact word everyone loves to use. It is supposed to make a huge potential difference in every walk of life. It is also attracting huge investment from just about everyone on the planet. For the world of insurance, the application of blockchain is a much more concrete notion and although most insurance companies are therefore interested in it, very few as yet fully understand and use blockchain. It seems that blockchain will fully digitise all insurance processes allowing for efficiency, transparency and price reduction. So the question is how, and how quickly? Join this panel to find out.

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Ken Marke

CMO
B3i

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Walid Al Saqqaf

Innovation, Blockchain Innovation Lead

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Matt Peterman

CEO and Co-founder
Insurepal

Lloyds of London Goes Digital With Less Talk & More Action – Experiences, Examples & Case Studies From Market Participants and the LM TOM Programme

“More action!” – is what we keep hearing from the management of Lloyds of London when talking about digitalisation and efficiency. Getting rid of largely manual and often archaic practices is not as easy as it seems, even when the technology is readily available. Educating the market participants, making people belive in technology and building trust in digital Lloyds of London is a serious challenge. Join this panel to hear what is being done, how much is being achieved by the first adopters within Lloyds. Get inspired by the pioneers and digitise your business!

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Janthana Kaenprakhamroy

CEO & Founder
Tapoly

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Michael Gould

COO
Talbot Underwriting

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Allen Bruce

Head of TOM Change Management
Lloyds of London

16:00

Customer Insight Panel: Personal Lines – From Millennials To 50+

When was the last time you personally spoke to a customer? A customer who is not complaining,not upset, and happy to share their views and attitudes about your products and services? Now if you are a senior executive, the chances are that you haven’t been in touch directly with your customers for a while. It is understandable, after all, because you are responsible for so much more and have to rely on your team members for most things. This is why we are giving you an opportunity to personally meet, question, challenge and learn from real customers – yes, people who buy your products. Join this panel of randomly selected people, who all buy insurance and who are willing to share their views, stories, attitudes and needs for insurance products. You might be surprised how much new and unusual information you get from this session. Customers matter! They are the most important part of your daily puzzle.

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Dani

40 year old professional

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Julia

60 year old small business owner

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Edward

45 year old professional

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Adam

35 year old professional

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Milena

40 year old business owner

Customer Insight Panel: Commercial Lines – The Stakes Are High!

This panel is designed to give you direct and unlimited access to your commercial customers. The purchasing directors who make multi-million dollar decisions on insurance purchases, claims and insurance management in their businesses globally. From supermarket chains to airlines, pharmaceutical companies to government organisations, everyone’s needs are different, each solution is bespoke and each claim is most definitely huge. Find out what your commercial customers value most in insurance, question them, get to the bottom of what is most important in their commercial customer journey, build products that they require and value. Join this unique customer panel and get some exciting new ideas for your products and customer journey.

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Neil Whistler

CPO
Zurich Financial

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Martin Webb

Director, Value Dynamics

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Larry Beard

CPO, Purchasing Transformation Leader

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Chris Sykes

Procurement Consultant
Orege UK

16:30

Health Instech – A Rising & Growing Opportunity

Health insurance is predicted to grow faster than any other insurance sector in the world. Healthcare innovation is perhaps one of the most innovative and fastest growing industries. Medical science and devices are appearing at some breathtaking speeds. Insurance is set to follow this growth with new products, new solutions and new customer propositions. Join this panel to find out about the latest, most innovative ideas in healthtech and health insurance.

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Somesh Chandra

Chief Health Officer, Europe
AXA

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Barnaby Perks

CEO
Oxford VR

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Peter Gregor

Director
AON

Driverless, Connected & Automated Car – The Future Role & Place For Insurance

Sponsored by: Kubris

Driverless cars are finally a reality. This panel is about the motor industry and motor insurance of the future. Get the latest, most innovative ideas in motor and telematics. Hear how they will work with insurance products and what it means for your business.

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Alessandra Girardo

CEO
Kubris, Kiery Group

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Tim Marlow

Head of Autonomous & Connected Vehicle Research
Ageas

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Ian Kemp

ACII MBA Chartered Insurer, Product Director, Commercial Motor
RSA

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Stephan Muecke

Private Equity Investor
Swiss Re

17:00

Learning From The Best Innovations In Chinese InsTech industry

Join this guest talk to learn about what is possible and what some insurance companies are doing for their customers in China. Voice and face recognition, incident prevention, customer journey, claims process, building and using customer data, analytics, AI, machine learning – YOU WILL BE AMAZED!

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Wen Xiao

Global Head of Customer Experience
Prudential

17.30

End of Conference

HAVE WHAT IT TAKES? BECOME A SPEAKER

If you would like to become part of instech and speak at the event, please email us:

katia.wyatt@club2020.co.uk or ring +44(0)7847617977

STRATEGIES, IDEAS AND CHALLENGES IN THE WORLD OF FINTECH FOR INSURANCE

This event is thoroughly researched, and carefully prepared by the advisory board to give you the strategies and ideas you need to compete in the current insurance market.

The agenda will focus on the following parts of insurance business, bringing you the best minds, strategies and solutions the world over:

  • User Experience & Customer Engagement
  • Blockchain Insurance – All You Need To Know About It
  • Big Data Technology & Practice
  • Mobile Insurance – How To Do It Well
  • Marketing & Product Distribution
  • Fraud Detection & Prevention
  • IOT, Connected Home, Car & Body
  • Claim Prevention & Management
  • Re-Insurance Partnering Through Technology
  • Peer-to-Peer Insurance
  • IOT and data mining in insurance
  • Fraud detection and prevention
  • Claim prevention and management
  • Data mining, pricing and risk modelling
  • New disruptive business models
  • Product innovation through technology
  • Using digital ecosystems to generate revenue
  • Building a Peer to peer insurance model
  • Managing relationships with re-insurance platforms
  • Working with the insurance comparison sites
  • Fostering internal innovation
  • Using social media and unstructured data for profiling and risk modelling

ATTEND INSTECH SUMMER TO GET TRUE VALUE & IDEAS

instech Summer will give you invaluable insight into the strategies of your peers and competitors.

It will bring you up to date with the latest fintech technologies and ideas. You will meet amazing pioneers and innovators. Networking and bench-marking is second to none. Just imagine meeting 200 like minded insurance professionals who are all working on challenges and strategies similar to yours.